Privacy Policy – ZaQoota

Last Updated: 20th Jan 2026

Zaqoota values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Zaqoota mobile application and related services, including Grocery, Food, Pharmacy, Ecommerce, and Parcel modules.

By using Zaqoota, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Delivery address

• Profile details

Order & Transaction Information

• Order history

• Payment method details (processed securely via third-party providers)

• Delivery and parcel information

Location Information

• Real-time location data for order tracking and delivery services (only while using the app)

Device & Usage Information

• Device type

• App usage data

• IP address

• Log and crash reports

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide grocery, food, pharmacy, ecommerce, and parcel services

• Enable real-time order and delivery tracking

• Improve app performance and user experience

• Communicate updates, offers, and important notifications

• Prevent fraud and ensure platform security

• Provide customer and vendor support

3. Vendors & Third-Party Services

ZaQoota may share limited information with:

• Vendors and stores to fulfill your orders

• Delivery partners to complete deliveries

• Payment gateways for secure transactions

• Service providers for analytics, hosting, and support

All third parties are required to handle your data responsibly and securely.

4. Payments & Security

ZaQoota does not store your full payment card details.
All payments are processed through secure, trusted third-party payment gateways using industry-standard encryption.

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

5. Location & Tracking

Location access is used only to:

• Enable accurate delivery

• Provide real-time tracking

• Improve delivery efficiency

You can manage location permissions anytime through your device settings.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Meet legal and regulatory requirements

• Resolve disputes

• Enforce our policies

When no longer required, your data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access your personal data

• Update or correct your information

• Request deletion of your account

• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Cookies & Analytics

ZaQoota may use cookies and analytics tools to:

• Understand user behavior

• Improve features and performance

• Enhance overall experience

You can control cookie preferences through your browser or device settings.

9. Children’s Privacy

ZaQoota services are not intended for children under 13.
We do not knowingly collect personal information from children.

10. Changes to This Policy

ZaQoota may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our website. Continued use of the platform means acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

ZaQoota Support
📧 Email: support@zaqoota.com
📱 App: Help & Support Section